NOTE: Effective 07Apr20, during COVID19 I am offering FREE curbside delivery for online orders over $100.00 before tax in the following Ottawa areas: Ottawa west of St Laurent, Nepean, Kanata, Stittsville, Manotick & Greely. Please select 'order pick up' at checkout. See below for further details.
Your order will be shipped within 3 business days unless otherwise noted (I may be at a show for several days or you are purchasing a custom piece).
All orders are shipping from Canada. I offer free shipping on North American orders over$200.00Cdn before taxes.. For orders valued between $75 - $199.00 I subsidize the standard Canada Post parcel rates. The rate you see at checkout is the subsidized rate. Orders valued at $75 and over will ship Canada Post Regular Parcel and include tracking.
Orders valued under $75 will be shipped in a bubble mailer envelope. The rate will populate at checkout. This includes small items such as wrap bracelets and earrings. Earrings will be packed in a small shallow box inside the bubble envelope. These orders do not include tracking**. Order pick up: Orders may be picked up at my home or at one of my shows. Please select ‘Order pick up’ at check out and the shipping charge will show as $0.00. I will contact you within 3 business days to schedule the pick up. Arrangements for all pick ups must be made prior to arriving whether at my home or at a show !
COVID19: Effective 07Apr20, during COVID19 I am offering FREE curbside delivery for online orders over $100.00 before tax in the following Ottawa areas: Ottawa west of St Laurent, Nepean, Kanata, Stittsville, Manotick & Greely Please select 'order pick up' at checkout and mark in order instructions that you would like curbside delivery. I will contact you to make arrangements. Note: there must be someone at home at time of delivery. Please see below chart for charges and estimated delivery times. If you would like to upgrade your shipping method please contact me prior to placing the order. Additional charges will apply and will be invoiced separately prior to shipment – the order will ship once full payment has been received. We are not responsible for any time delays through Customs or additional charges incurred for duties or taxes.
**We are not responsible for lost packages that are shipped without tracking. If you would like to upgrade to trackable shipping please contact me prior to ordering. All orders shipping outside of Canada require a phone number when placing the order.
RETURN POLICY: – On line purchases.
I love when my customers are happy and I will go out of my way to make sure you are ! If you are not completely happy with your purchase please contact me within 7 days of receipt and I will gladly authorize an exchange or a credit note. All items being returned must be unworn, in original condition and in original packaging. Returned items must be received back within 30days to qualify for an exchange or store credit. Sorry, I do not issue refunds. Upon receipt of the returned goods Joshua Tree Jewellery has the right to refuse any items that do not meet the exchange/return policy standards. Shipping fees are non-refundable and the customer is also responsible for the shipping cost on the returned item. For returns originating outside of Canada please contact me for proper shipping instructions. For hygienic reasons there is no return on pierced earrings. All custom orders and sale items are final sale.