- Joshua Tree Jewellery - Canadian handmade -
The studio is located in Kars, ON. Orders will be shipped via courier (during Canada Post strike) or you may pick up at my home.
*SHIPPING:
Your order will be shipped within 3 business days unless otherwise noted (I may be at a show for several days or you are purchasing a custom piece).
Shipments within Canada:
During the Canada Post strike:
All orders will be shipped via courier. I offer free shipping on Canadian orders over $200.00Cdn before taxes. (Excludes custom/special orders)
All orders will be dropped off at the local courier branch in Nepean for redistribution. This process may add 1 or 2 days to the transit time.
The courier service does not accept addresses to PO Boxes or Rural Routes.
We subsidize the actual shipping costs. The rates shown in chart below are the subsidized rates.
Any upgrade requests to the standard courier service will be at an additional cost.
Shipments to U.S.A:
We are no longer shipping to the USA due to the elimination of the $800 de minimis exemption.
International shipments:
Please email for quotation prior to placing your order @ [email protected] so that we can determine the best method of shipment.
Order pick up:
Orders may be picked up at my home or at one of my shows. Please select ‘Order pick up’ at check out and the shipping charge will show as $0.00. I will contact you within 3 business days to schedule the pick up. Arrangements for all pick ups must be made prior to arriving whether at my home or at a show !
Orders may be picked up at Lansdowne on Sundays (May to Dec 21st, 9am to 3pm) or at my home in Kars, ON.
Please see below chart for charges and estimated** delivery times. If you would like to upgrade your shipping method please contact me prior to placing the order. Additional charges will apply and will be invoiced separately prior to shipment – the order will ship once full payment has been received. We are not responsible for any time delays through Customs or additional charges incurred for duties or taxes.
All orders shipping outside of Canada require a phone number when placing the order.
RETURN POLICY: – On line purchases.
I love when my customers are happy and I will go out of my way to make sure you are !
If you are not completely happy with your purchase please contact me within 7 days of receipt, with proof of purchase and I will gladly authorize an exchange or a credit note. All items being returned must be unworn, in original condition and in original packaging. Returned items must be received back within 30days to qualify for an exchange or store credit. Refunds will only be issued for defects in workmanship for a period of 12 months** from date of purchase and do not cover normal wear and tear, neglect, accidental damage, or abuse. Please refer to the section on how to care for your jewellery in the FAQ section.
Upon receipt of the returned goods Joshua Tree Jewellery has the right to refuse any items that do not meet the exchange/return policy standards. Shipping fees are non-refundable and the customer is also responsible for the shipping cost on the returned item.
For returns originating outside of Canada please contact me for proper shipping instructions.
For hygienic reasons there is no return on pierced earrings. All custom orders and sale items are final sale.
I love when my customers are happy and I will go out of my way to make sure you are !
If you are not completely happy with your purchase please contact me within 7 days of receipt, with proof of purchase and I will gladly authorize an exchange or a credit note. All items being returned must be unworn, in original condition and in original packaging. Returned items must be received back within 30days to qualify for an exchange or store credit. Refunds will only be issued for defects in workmanship for a period of 12 months** from date of purchase and do not cover normal wear and tear, neglect, accidental damage, or abuse. Please refer to the section on how to care for your jewellery in the FAQ section.
Upon receipt of the returned goods Joshua Tree Jewellery has the right to refuse any items that do not meet the exchange/return policy standards. Shipping fees are non-refundable and the customer is also responsible for the shipping cost on the returned item.
For returns originating outside of Canada please contact me for proper shipping instructions.
For hygienic reasons there is no return on pierced earrings. All custom orders and sale items are final sale.