ARE ALL OF YOUR ITEMS HANDMADE ? Yes, all items are handmade by me personally. I do not outsource any work.
WHEN WILL MY ITEMS SHIP ? In stock items will ship within 3 business days. If for some reason I am unable to ship within the 3 days I will contact you with the reason for the delay and expected time frame for shipping (I may be at a show for several days or there are unforseen circumstances). Delivery for custom items will be quoted separately at time of order. Custom work will be dependent on my work/show schedule and delivery time for materials.
DO YOU ACCEPT ORDERS FOR CUSTOM WORK ? Yes I do accept some orders for custom work. Custom orders will be quoted separately and will be dependent on my work/show schedule and availability of materials. All custom orders are at my discretion.
HOW WILL MY ORDER SHIP ? Orders will ship via Canada Post. Please see the 'Shipping & Returns' page for complete details.
HOW MUCH DOES SHIPPING COST ? Orders over $200.00Cdn ship free within North America. I subsidize the standard Canada Post shipping rates for orders within North America under $200.00Cdn. Please see 'Shipping & Returns' page for complete details.
WHAT METHODS OF PAYMENT DO YOU ACCEPT ? I accept Visa, Mastercard, AmericanExpress & PAYPAL via secure checkout on Weebly. All pricing is in Canadian dollars. (The credit card processing is through Square.com)
WHAT IS YOUR RETURN POLICY ? I offer exchanges or store credits only. Sorry, I do not offer refunds. Please see 'Shipping & Returns' page for full details.
HOW DO I CONTACT YOU IF I STILL HAVE QUESTIONS ? Please send me an email via the 'contact' page. Alternatively you may contact me via email at firstname.lastname@example.org. Tel: 613-825-1399.
IF I SIGN UP TO RECEIVE EMAIL UPDATES.....? I only send out emails once in a while to notify customers of my upcoming show schedules (usually Spring and Fall) or special events/promotions.
HOW DO I CARE FOR MY JEWELLERY ? Tarnish is a chemical reaction to moisture and sulfur in the air. Metals tarnish faster in areas with high humidity and air pollution. Chemicals such as hairspray, perfume, body lotion, sunscreen and bleach to name a few can speed up the process. Chemicals can also damage the surface of pearls and porous gems such as turquoise. Prolonged exposure to heat and light can discolour or fade certain gemstones. The best way to prevent tarnishing and scratches is to store clean, dry jewellery in ziploc type bags. This is how I store all my personal jewellery. Do not toss your jewellery unprotected in a drawer and never leave your jewellery in the bathroom or wear in the shower !
'Last on, first off'......your jewellery should be the last thing you put on when getting ready and the first thing you take off.
HOW DO I TAKE CARE OF MY METAL CLAY PIECES ? All metal clay jewellery orders are shipped with care instructions. Please wipe only with a soft cloth and store in a ziploc type bag to prevent scratches. Do not use chemical or abrasive cleaners. Do not allow to come into contact with cosmetics, perfume or sunscreen which may contain solvents. All Joshua Tree Jewellery metal clay pieces have been sealed with a protective coating to prevent tarnish but chemicals, especially sunscreen may damage the coating.