ARE ALL OF YOUR ITEMS HANDMADE ? Yes, all items are handmade by me personally. I do not outsource any work.
WHEN WILL MY ITEMS SHIP ? In stock items will ship within 3 business days. If for some reason I am unable to ship within the 3 days I will contact you with the reason for the delay and expected time frame for shipping (I may be at a show for several days or there are unforseen circumstances). Delivery for custom items will be quoted separately at time of order. Custom work will be dependent on my work/show schedule and delivery time for materials.
DO YOU ACCEPT ORDERS FOR CUSTOM WORK ? Yes I do accept some orders for custom work. Custom orders will be quoted separately and will be dependent on my work/show schedule and availability of materials. All custom orders are at my discretion.
HOW WILL MY ORDER SHIP ? Orders will ship via Canada Post. Please see the 'Shipping & Returns' page for complete details.
HOW MUCH DOES SHIPPING COST ? Orders over $200.00Cdn ship free within North America. I subsidize the standard Canada Post shipping rates for orders within North America under $200.00Cdn. Please see 'Shipping & Returns' page for complete details. ' WHAT METHODS OF PAYMENT DO YOU ACCEPT ? I accept Visa, Mastercard, AmericanExpress & PAYPAL via secure checkout on Weebly. All pricing is in Canadian dollars. (The credit card processing is through Square.com)
GIFT CARDS: e-Gift cards are now available for purchase on the website. You may purchase one for yourself or as a gift. There is no expiry date. They are sent electronically via email. The recipient will receive an email showing a 16 digit redemption code. When redeeming - This code is to be entered on the 'Payment' section at checkout. (Do not try to enter it on the shopping cart page in the 'Add a coupon code' box !!) Click through to Secure Checkout - Payment information and enter the code in the 'Add a gift card' box. e-Gift cards may only be redeemed on line, not in person at events or markets etc. Gift cards are not redeemable for cash and are non refundable.
WHAT IS YOUR RETURN POLICY ? I offer exchanges or store credits only. Refunds are issued only for defects in workmanship for a period of 12 months and do not cover normal wear and tear, neglect, accidental damage, or abuse. Please see 'Shipping & Returns' page for full details.
HOW DO I CONTACT YOU IF I STILL HAVE QUESTIONS ? Please send me an email via the 'contact' page. Alternatively you may contact me via email at info@joshuatreejewellery.ca Tel: 613-277-5743 You may also message via FB Messenger - the link is at the bottom right hand corner of each page.
IF I SIGN UP TO RECEIVE EMAIL UPDATES.....? I only send out emails once in a while to notify customers of my upcoming show schedules (usually Spring and Fall) or special events/promotions.
HOW DO I CARE FOR MY JEWELLERY ? Tarnish is a chemical reaction to moisture and sulfur in the air. Metals tarnish faster in areas with high humidity and air pollution. Chemicals such as hairspray, perfume, body lotion, sunscreen and bleach to name a few can speed up the process. Chemicals can also damage the surface of pearls and porous gems such as turquoise. Prolonged exposure to heat and light can discolour or fade certain gemstones. The best way to prevent tarnishing and scratches is to store clean, dry jewellery in ziploc type bags. This is how I store all my personal jewellery. Do not toss your jewellery unprotected in a drawer and never leave your jewellery in the bathroom or wear in the shower !
'Last on, first off'......your jewellery should be the last thing you put on when getting ready and the first thing you take off.
Leather wrap bracelets: Care must be taken to prolong the life of your leather wrap bracelet. They are sewn with fibre and like any article of clothing may start to show wear and tear with constant daily wear. Particular attention should be paid to friction caused when worn next to or under other articles of clothing such as coat or jacket cuffs or when being worn when using a computer mouse. They are so comfortable that I know it's easy to forget they are there but please remove them before any physical workout, yard work or trip to the beach !
HOW DO I TAKE CARE OF MY METAL CLAY PIECES ? All metal clay jewellery orders are shipped with care instructions. Please wipe only with a soft cloth and store in a ziploc type bag to prevent scratches. Do not use chemical or abrasive cleaners. Do not allow to come into contact with cosmetics, perfume or sunscreen which may contain solvents. All Joshua Tree Jewellery metal clay pieces have been sealed with a protective coating to prevent tarnish but chemicals, especially sunscreen may damage the coating. If at any time your jewellery requires a new coat of sealant please contact me to arrange a return & I will re-apply the sealant at no charge.